Frequently Asked Questions
I have forgotten my password, how do I get a new one?
Please click the 'Lost Password' button on the log in page. This will ask you for your registered email address and will send you a new password to this email address.
How do I edit my details?
You can edit your details by logging in and looking under the 'My Account' section.
Do you share my details with Third Parties?
No we do not.
Is payment secure with Feather Dressage?
Yes absolutely, we use Paypal for their security. The pages are encrypted and your details safe and secure.
What payment methods do you accept?
We accept all major credit and debit cards as well as Paypal payments. Please do NOT send cash via the post.
Do I need a paypal account to pay?
No you do not. We use paypal as our secure checkout service which allows a one off payment from major credit or debit cards. You therefore do not need a Paypal account to pay by credit or debit card.
You do not stock the product I am after, what do I do?
If we do not stock the product you are searching for, please contact us and if we can trace this product for you, we will.
The product I want is not in the size I am after, what do I do?
Please email firstname.lastname@example.org and we will try and obtain your desired size.
How do I place an order?
Please follow the website instructions. You find the item(s) you wish to purchase, make any changes according to size/ colour or quantity. You can then view items in your shopping cart or checkout. This will take you to Paypal's online and secure checkout system. Problems should be emailed to email@example.com
How much is postage?
Please see our Postage Information page for full details of where we post to and how much it is.
Can I exchange or return?
Sorry, sale items are none refundable or exchangable.
How do I contact Feather Dressage?
You can email us on firstname.lastname@example.org and we will be more than happy to help you.
What is your returns policy?
Please see our Returns page for full details.
My order has not arrived, what do I do??
Please allow up to 21 days for delivery. if you are concerned in the mean time, then please email email@example.com and we will do everything we can to help.