Terms and Conditions – Feather Dressage

Terms and Conditions


When making a purchase from this website you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) We may at anytime revise these terms and conditions without notice. We recommend that all customers check the terms and conditions before any purchase and even print them off when making a purchase so that they have a copy relating to their product(s).

Law and jurisdiction governing this website

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Your Account Information

Please ensure that any information you provide is current and complete and correct, and that you update the information in My Account as soon as the information changes. The information stored in this section is saved for your future deliveries and could affect where your products are sent if it is not updated.

When using this website, you the customer are responsible for ensuring that all account details and passwords are kept confidential, and that you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately by emailing kelly@featherdressage.com.

Users are asked to opt-in to receive our electronic newsletters. Users may remove or add themselves from mailing lists at any time by opting out/in in their My Account area.  If you are having issues with this you can email us on kelly@featherdressage.com

We use MailChimp to manage our newsletter and other email lists. There’s no third-party tracking in messages we send through MailChimp besides MailChimp’s own analytics, which may aggregate how many subscribers open a message or click the links inside. MailChimp’s privacy policy is available at http://mailchimp.com/legal/privacy. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of the newsletter. You can also email kelly@featherdressage.com to update your email address, or to request that we delete your email.

We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.

Privacy and Cookies

By using this website you have agreed to our Privacy Policy and Cookie Policy.  You can view these at any point via the Privacy and Cookie Policy page seen in the footer of this website.  Please refer to this to see how we comply with GDPR, how we process your data and the processes we go through to keep your data safe.

Pricing and availability

The total price of your goods will be stipulated at the time you place your order or when your order has been confirmed at the final part of the order process. All prices are in pounds sterling including the relevant taxes for the UK where applicable. We have the right to make alterations to the prices in the following circumstances:

On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.

We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

We endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability).

Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible.

We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Payment is taken through a secure third party PayPal. Please see the terms and conditions stipulated on the PayPal website before making a payment. Through this PayPal system we take secure credit card payments as well as through customers PayPal payment accounts

Card Security

Our site uses one of the most secure methods of payment processing available- Paypal. Your card details are entered directly onto their secure server, Your card details are never held in clear text on any website and are only decrypted on the Paypal secure server for the purpose of making the payment.


We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability. These are the sole responsibility of the third party company.


Please see our cookies policy found on our Privacy Policy and Cookies page


All material, text and images contained in this website are the property of Fur Feather Meds Limited (trading as Feather Dressage), or used under licence from the relevant body and must not be used for any purpose without consent from the relevant party.


Postage rates can be found on our website when purchasing a product. They will appear as you go through the payment process before any payment is made. We reserve the right to change this postage cost at any point without prior warning. This will not affect any cost of an item that has already been purchased. Postage costs only apply to purchases made by customers in the UK. If you are looking to purchase goods from outside the UK please contact us for prices.

Please allow 21 days from when the product is purchased for delivery of your item. For items that are being dispatched directly from the supplier we cannot guarantee any dispatch times and we ask that you contact us if you are experiencing any delays in dispatch.

Goods damaged in transit

When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).

Goods lost in transit

We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of dispatch for standard delivery, 1-2 working days for express delivery option).

Questions regarding our terms and conditions should be emailed to kelly@featherdressage.com or sent by mail to our offices at: 

Feather Dressage Ltd
Sandpits Farm, Summer Road, Walsham Le Willows, Suffolk, IP31 3AH                                                                                                        

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